1. Information We Collect
- Account details such as name, email address, company, and recipient settings.
- Facility information such as location, unit mix, pricing inputs, monitored unit selections, and related operational details you provide.
- Usage information such as workspace activity, session events, product interactions, and service logs.
- Billing information processed through our payment providers.
- Support requests, communications, and other information you send to us directly.
2. How We Use Information
- Provide pricing reports, weekly briefs, monitoring, and workspace features.
- Authenticate users and deliver sign-in links or service emails.
- Manage subscriptions, billing, and account administration.
- Develop and improve coverage, monitor performance, and investigate errors, fraud, or abuse.
- Communicate service updates, product changes, or support responses.
3. Market and Competitor Data
Storage Autopilot collects and processes market and competitor information from public and third-party sources in order to generate reports and monitoring outputs. That information may be normalized, stored, and combined with your facility information to produce account-specific recommendations, history, and coverage decisions.
4. How We Share Information
We do not sell your personal information. We may share information with service providers that help us operate the platform, such as infrastructure, payments, analytics, email delivery, mapping, authentication, and similar vendors acting on our behalf. We may also disclose information where required by law, to protect rights, property, and safety, to enforce our agreements, or in connection with an actual or proposed merger, financing, acquisition, or sale of assets.
5. Billing and Payment Providers
Payment processing is handled by third-party providers. Storage Autopilot does not store full payment card information on its own systems. Billing-related metadata, such as subscription status, invoice state, and customer identifiers, may be retained in our account records.
6. Cookies and Similar Technologies
We may use cookies or similar technologies to keep users signed in, maintain product sessions, understand feature usage, support analytics, and improve reliability. Browser settings may affect functionality if these technologies are disabled.
7. Data Retention
We retain information for as long as needed to provide the service, maintain account records, support reporting history, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
9. Your Choices
You may contact us to update account information, change recipient settings, or ask questions about your data. Depending on your location and applicable law, you may also have rights relating to access, correction, deletion, portability, or limits on certain uses of personal information.
10. Children
Storage Autopilot is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13, and if we learn that we have done so, we will take reasonable steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make a material change, we will post the updated policy here and revise the effective date above. Continued use of the service after the updated policy becomes effective means you acknowledge the revised policy.
12. Contact
Questions or privacy requests can be sent to contact@storageautopilot.io.